Troubleshooting

Common messages and how to fix them.

“Reconnect required” or “The JobAdder connection has expired”

JobAdder no longer accepts the connection, for example after a password change, a long period without use, or when access was removed in JobAdder. To reconnect:

1. Claude: open Settings > Connectors, select AI Connector for JobAdder, choose Disconnect, then Connect and sign in again.
2. ChatGPT: open Settings > Apps, select the app, disconnect it, then connect again.
3. Claude Code: run /mcp, select the server and choose Authenticate.

Automations pause while the connection is broken and resume by themselves after you sign in again, either in your AI app or in the dashboard.

“This connection was approved for read-only access”

When you connected, Make changes in JobAdder was not ticked on the consent screen, or you used the read-only connector URL. Disconnect and connect again with the full connector URL (ending in /mcp) and tick the option. Automations need the Create and manage automations option in the same way.

“Your JobAdder administrator has set this connector to read-only”

A JobAdder administrator of your account has turned on the read-only lock in the dashboard's admin settings. Nobody in the account can make changes through the connector until an administrator turns it off. Reading, scheduled tasks and automations keep working. When the message says Nucleotto support has set it, only support can turn it off.

“JobAdder is rate limiting requests” or answers are slow

JobAdder limits how many requests each account can make. The connector keeps requests to a minimum (it counts instead of listing where it can and caches reference data such as statuses and users), but very broad questions can still hit the limit. If it happens:

• Wait a minute and ask again; the connector retries briefly on its own.
• Narrow the question: a date range, an owner, a status or a single job.
• Ask for the first page of results, then the next, rather than everything at once.
• Spread scheduled tasks and automations so they do not all run at the same minute.

“Too many requests from this connection” (or from your AI apps, or your agency) is the connector's own limit on requests a minute. Wait a minute and try again. If it keeps happening, a scheduled task or an AI app may be repeating the same request: stop it, or tell support.

“Temporarily unavailable. Try again shortly.” means AI Connector for JobAdder could not answer just then. Try again after a few seconds; if it keeps happening, tell support.

The connector does not appear in a chat

• Check that the connector is turned on in the chat's tools menu.
• On Team, Enterprise and workspace plans, an owner must add the connector before members can connect.
• After an update, start a new chat so the app loads the current list of tools.

Sign-in fails or loops

• Finish the sign-in in the same browser window it started in, and allow cookies for this site.
• Make sure you sign in to JobAdder with the user you want to connect, and that the user is active.
• If a sign-in page has been open for more than 15 minutes, start again from your AI app.
• If your AI app reports that the sign-in did not complete (for example after the JobAdder sign-in was cancelled or the page was reloaded), connect again from the AI app.

The “Connect as” page shows someone else

Someone else is signed in to JobAdder in this browser. Choose Not me: nothing is connected, signed in or linked. Sign out of JobAdder in this browser (or use your own browser), then start again from your AI app, the dashboard sign-in or the portal's Connections page, and sign in to JobAdder as yourself.

“We could not confirm that you belong to…”

Before you join your colleagues' account, AI Connector for JobAdder asks JobAdder whether you belong to the same JobAdder account: with your sign-in, whether you can see colleagues who already use it, and with a colleague's connection, whether they can see you. Neither confirmed it.

• When the message ends “Try again in a few minutes”, JobAdder did not answer in time or a colleague was signing in at the same moment. Wait a few minutes, then sign in again.
• When it says to ask a JobAdder administrator, none of your colleagues who use AI Connector for JobAdder could answer. Ask a JobAdder administrator of your account to sign in to AI Connector for JobAdder first, then try again, or contact support.

“Another JobAdder account already uses the name…”

A different JobAdder account with the same name is already connected to AI Connector for JobAdder, so you were not signed in. Contact support to get access: we check which account is yours.

Some fields are missing

Dates of birth, emergency contacts, social profile links, additional email addresses, application screening answers and custom fields are hidden by default. A JobAdder administrator can allow sensitive fields and choose which custom fields are shared in the dashboard's admin settings. Placement pay and fee details are only returned when you ask for them.

An automation did not arrive

• Check its last runs in the dashboard. A failed run shows an error; a skipped run usually had nothing to report.
• Make sure each destination is verified, and check your spam folder for emails.
• Email destinations must use an allowed domain, and Slack destinations can be turned off by an administrator.
• “Automations are paused for your account by Nucleotto support” means support has paused every automation of your account: none runs, and none can be created, resumed or run now, until support resumes them. You can still pause, change or delete them.
• An automation paused because JobAdder reported its owner's user as inactive or suspended resumes by itself when the owner signs in to AI Connector for JobAdder again with JobAdder, once a JobAdder administrator has made the user active. When the user was reported inactive, their AI apps must be connected again too.
• An automation paused by an administrator can only be resumed by an administrator. One that says “Contact support to resume it” cannot be resumed from the dashboard or chat: email support.

Still stuck?

Email support@example.com with the time it happened, the AI app you use and the error message. Please do not include candidate details. See Support.